Refund policy
Return & Refund Policy
At VELORA™, we want every customer to feel completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
Returns
Insoles
Our insoles can be returned within 14 days of receiving your order.
Ergonomic Pillow
Our ergonomic pillow can be returned within 30 days of receiving your order.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it arrived. Please include all original materials and packaging when returning your item.
Refunds
Once we receive and inspect your returned item, we will notify you and process your refund to your original payment method within 5–7 business days.
Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
Exchanges
If you received a defective or incorrect item, we will gladly send a replacement free of charge. Please contact our customer support within the applicable return window after receiving your order to arrange an exchange.
How to Return
To start a return, please contact us through the contact page on our website. We will provide detailed instructions on how to safely return your item.
Additional Notes
We recommend keeping your return tracking information until your refund has been confirmed.
At VELORA™, we are committed to providing high-quality products and excellent customer service — ensuring your shopping experience is as comfortable and worry-free as the products we offer.